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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

A) Prompt Template User and Data Cloud Admin
B) Prompt Template Manager and Prompt Template User
C) Data Cloud Admin and Prompt Template Manager

2. Universal Containers wants to implement a customer verification process where sensitive account information can only be accessed after the customer passes identity verification. The agent must enforce this security rule deterministically without allowing the large language model (LLM) to bypass the verification requirement. What should an Agentforce Specialist recommend as the best solution?

A) Create a custom variable IsCustomerVerified set by a verification action, then apply a conditional filter using the expression IsCustomerVerified equals true to all sensitive data actions, ensuring deterministic access control that the LLM can't alter.
B) Include detailed verification instructions in the agent's topic instructions explaining when customers should be verified and rely on the LLM to follow these guidelines consistently across all interactions.
C) Use context variables to store verification status in the messaging session and configure the agent to check these variables through natural language prompts during each sensitive action.

3. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A) Run a report on the Platform Debug Logs.
B) Run Agent Analytics.
C) Query the Agent log data using the Metadata API.

4. What is the primary function of the reasoning engine in Agentforce?

A) Identifying agent topics and actions to respond to user utterances
B) Offering real-time natural language response during conversations
C) Generating record queries based on conversation history

5. Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

A) Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.
B) Define scope instructions to the agent specifying a list of allowed article titles or IDs.
C) Update the Data Library Retriever to filter on a custom field on the Knowledge article.

Solutions: