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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Quality assurance managers and supervisors
B) Director of IT
C) Contact Center agents
D) Contact Center directors and managers

2. Before you can ask any questions, a prospective customer contact says, "Look, my job is to replace an obsolete phone system for the least possible cost."
Which of the following feature sets will your proposal emphasize?

A) Productivity
B) Call Handling
C) Multi-channel
D) Mobility
E) Savings

3. Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.

A) Avaya IX TM Workspaces browser
B) Agent Desktop
C) Avaya IX TM Meetings
D) Avaya IX TM Workplace

4. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

A) Meet the UC needs of road warrior employees
B) Add secure mobility features
C) Grow my business
D) Increase profitability
E) Improve the customer experience

Solutions: