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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required to create all of your own components for the display of Engagement Cloud objects
B) not be able to preview your application before you publish it
C) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) have to contact Oracle Support for the permission to deploy your custom DCS application

2. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A) Notes
B) Social network
C) Service requests
D) Contacts
E) Sales opportunities

3. What three things should you do once you have established a global default coverage?

A) Createan ESS job to Monitor Service Request Milestones.
B) Create an ESS job to Aggregate Service Requests.
C) Use Application Composer to configure warning emails about milestone compliance events.
D) Use Application Composer to include milestones on the Service Request Layout if desired.

4. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
C) It is configured exclusively via the Engagement Cloud Security Console.
D) It enablesanonymous users to search the DCS knowledge base.

5. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Modify the original base locales of the articles to match the target language.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
D) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.

Solutions: