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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

A) increasing market share
B) reducing costs
C) zero defects
D) customer satisfaction

2. Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

A) cost reduction
B) dependability
C) quality
D) innovation
E) flexibility

3. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) raw materials such as flour and sugar
B) facilities such as mixing equipment and ovens
C) employees who work on the production line
D) Information such as recipes

4. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A) Yes- other criteria include cost and speed
B) No- quality is not concerned with aesthetics
C) No- quality criteria includes performance and reliability
D) Yes- other criteria include performance and reliability

5. Where a company produces many different but similar products, what is this dimension known as?

A) high variety
B) low variation
C) low variety
D) high variation

Solutions: