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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting23%- Mobile device troubleshooting
  • 1. Connectivity and synchronization issues
    • 2. Performance and battery problems
      • 3. App and OS update failures
        - Operating system issues
        • 1. Update and driver failures
          • 2. Boot errors and startup problems
            • 3. System crashes and performance issues
              - Application and security troubleshooting
              • 1. Application crashes and errors
                • 2. Security-related issues and fixes
                  • 3. Installation and compatibility problems
                    Topic 2: Operating Systems28%- Windows installation, configuration, and management
                    • 1. File systems, partitions, and storage management
                      • 2. Device drivers and system updates
                        • 3. Command-line tools and scripting
                          • 4. Windows 10/11 features and settings
                            - Mobile operating systems
                            • 1. Mobile device management
                              • 2. App installation and security settings
                                • 3. Android and iOS configuration
                                  - macOS, Linux, and Chrome OS basics
                                  • 1. Installation and navigation
                                    • 2. Command-line operations
                                      • 3. System configuration and maintenance
                                        Topic 3: Operational Procedures21%- Safety and compliance
                                        • 1. Workplace safety procedures
                                          • 2. Environmental controls
                                            • 3. Privacy and regulatory compliance
                                              - Communication and professionalism
                                              • 1. Incident reporting
                                                • 2. SLA management
                                                  • 3. Customer service techniques
                                                    - IT service management
                                                    • 1. Backup and recovery processes
                                                      • 2. Documentation and change management
                                                        • 3. Disaster recovery planning
                                                          Topic 4: Security28%- Network and application security
                                                          • 1. Wireless security protocols
                                                            • 2. Firewalls and security appliances
                                                              • 3. Encryption technologies
                                                                - Threats and mitigation
                                                                • 1. Data protection and disposal
                                                                  • 2. Malware types and removal
                                                                    • 3. Social engineering prevention
                                                                      - Security fundamentals
                                                                      • 1. Authentication and authorization
                                                                        • 2. Permissions and access control
                                                                          • 3. Zero Trust concepts

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            The battery on a user's smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?

                                                                            • A. Ensure that the charging port is working as expected
                                                                            • B. Replace the battery with a higher capacity option
                                                                            • C. Look for applications that are reporting the highest utilization
                                                                            • D. Provide an external battery to extend the usage time
                                                                            Answer: C

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                                                                            Which of the following file types will most likely be used to save a script that will automate a task on a Linux computer?

                                                                            • A. .bat
                                                                            • B. .sh
                                                                            • C. .vbs
                                                                            • D. .ps1
                                                                            Answer: B

                                                                            Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).

                                                                            A technician is helping to create a desktop backup policy for the company. The requirements include ensuring that the backups work as intended and recovery is possible. Which of the following routine tasks should the technician include in the policy to meet these requirements?
                                                                            (Choose two.)

                                                                            • A. Incremental backup
                                                                            • B. Backup reconfiguration
                                                                            • C. Differential backup
                                                                            • D. Purging old backups
                                                                            • E. Full backup
                                                                            • F. Backup testing
                                                                            Answer: E,F

                                                                            Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).

                                                                            Which of the following display technologies is known for offering the highest contrast ratios?

                                                                            • A. LCD
                                                                            • B. QLED
                                                                            • C. LED
                                                                            • D. OLED
                                                                            Answer: D

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                                                                            When logging in to a workstation, a technician notices that the roaming profile takes a long time to fully load. Which of the following should the technician check first to troubleshoot this issue?

                                                                            • A. The home folder for large files
                                                                            • B. The PSU's power output
                                                                            • C. The hard drive storage usage
                                                                            • D. Task Manager for unresponsive applications
                                                                            Answer: A

                                                                            Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).

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