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EXIN ITIL Foundation Sample Questions:

1. Access management is responsible for implementing policies defined in which process?

A) Service portfolio management
B) Change management
C) Information security management
D) Problem management

2. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service transition
B) Service strategy
C) Service design
D) Service operation

3. Which one of the following would NOT be defined as part of every process?

A) Inputs and outputs
B) Roles
C) Metrics
D) Functions

4. Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

A) All of the above
B) 2 and 3 only
C) 1 and 2 only
D) 1 and 3 only

5. Which of the following is NOT a valid objective of problem management?

A) To prevent problems and their resultant Incidents
B) To restore service to a user
C) To eliminate recurring incidents
D) To manage problems throughout their lifecycle

Solutions: