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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was beschreibt eine „Änderungsbehörde“?

A) Ein Tool, das zur Unterstützung von Änderungen verwendet wird
B) Eine Person, die eine Änderung genehmigt
C) Eine Möglichkeit, die menschlichen Aspekte des Wandels zu bewältigen
D) Ein Modell, mit dem bestimmt wird, wer eine Änderung bewertet

2. Was sind die drei Phasen des „Problemmanagements“?

A) Problemanalyse, Fehleridentifizierung, Vorfalllösung
B) Problemprotokollierung, Problemklassifizierung, Problemlösung
C) Problemidentifikation, Problemkontrolle, Fehlerkontrolle
D) Vorfallmanagement, Problemmanagement, Änderungskontrolle

3. Welches Leitprinzip befasst sich IN ERSTER LINIE mit der End-to-End-Dienstleistungserbringung?

A) Zusammenarbeiten und fördern
B) Fokus auf Wert
C) Optimieren und automatisieren
D) Ganzheitlich denken und arbeiten

4. Welche Aussage zur Praxis des „Service Request Managements“ ist RICHTIG?

A) Für jeden Anfragetyp wird ein neuer Workflow erstellt
B) Für Serviceanfragen ist manchmal eine finanzielle Autorisierung erforderlich
C) Serviceanfragen werden mithilfe einfacher Workflows erfüllt
D) Manchmal ist für die Wiederherstellung des Dienstes eine zusätzliche Genehmigung erforderlich

5. Was ist eine Empfehlung zur Anwendung des Leitprinzips „Keep it simple and practical“?

A) Kommunizieren Sie so, dass das Publikum es hören kann
B) Manchmal kann nichts vom aktuellen Status wiederverwendet werden
C) Wenn eine Vorgehensweise leichter zu befolgen ist, ist es wahrscheinlicher, dass sie übernommen wird
D) Schnell heißt nicht unvollständig

Solutions: