Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional
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What is the duration of the Genesys GCP GC ADM Exam
- Number of Questions: 45
- Language: English
- Passing score: 55%.
- Format: Multiple choices, multiple answers
- Length of Examination: 120 Minutes
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Advanced Features | - External integrations
|
| Topic 2: Recording, Quality, and Compliance | - Interaction recording
|
| Topic 3: User and Workforce Management | - Agent management
|
| Topic 4: Contact Center Configuration | - Architect flows
|
| Topic 5: Reporting and Analytics | - Operational reporting
|
| Topic 6: Genesys Cloud Platform Fundamentals | - Platform architecture and core concepts
|
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