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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• There is a time limit of 120 minutes for the exam.
• This exam is offered in only English.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.

For more info read reference:

ICCE Study Guide

Interaction Center Certified Engineer Study Guide

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Using Response Management Libraries
• Overview of Interaction Center Business Manager
• Overview of Client Templates
• Configuring Client Button and Queue Columns
• Identify the components of the Interaction Administrator interface
• Managed IP Phone Configuration and Templates
• Introduction to PureConnect Application Suite
• Introduction to ACD Tools
• Workgroups ACD Skills
• Managed IP Phone Network Provisioning
• Managing Licenses
• Configuring ACD
• Configuring Stations
• Basics of Interaction Supervisor
• Understand the configuration options available for ACD/Skills-Based routing
• Status Messages, Account Codes, and Wrap-up Codes
• Basics of Interaction Reporter
• Security and Compliance Enhancements
• Identify key configuration elements at the Default User, Role, Workgroup, and User level

Configuring Call Flows

• Standard Inbound Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Structure of a Node
• Overview of Interaction Attendant user interface
• Overview of Custom Profiles
• Email Profiles
• Publish, import, and export a new Interaction Attendant configuration
• Queue Operations
• Manage Voice Prompts
• Overview of Default Schedule
• Email Operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Default Auto Attendant set of menus and operations
• Email Schedules
• Overview of Default Profile
• Schedule Configuration

Interaction Center Certified Engineer (ICCE) Bootcamp

• Running Setup Assistant
• Interaction Center Architecture
• Log Retrieval Assistant
• Configure Regionalization
• DID/DNIS Routing
• Dial Plan
• SIP Station Configuration
• IC Licensing Overview
• Codecs
• Configure Line Groups
• Configure Interaction Media Server
• Database Server
• Gateways Overview
• License Management and Allocation
• Licensing Users and Stations
• IC System Manager
• IC Survey File
• WireShark Analyzer
• Understanding Lines and Groups
• New License Generation
• Interaction Center Security Methods
• Interaction Center Platform Overview
• DNS Server
• Reporting Tables
• SIP Line Configuration
• Installing IC and Interaction Media Server
• Log Viewer
• SIP Proxy
• TroubleShooting
• Configure SIP addresses
• Interaction Subsystems
• DHCP
• Post Installation Configuration
• Configuring IC Switchover Process
• Using Interactive Update Client
• Directory Server
• Site Information
• Interactive Update Provider Overview

How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.

Genesys GE0-601 Exam Syllabus Topics: