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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following actions are you likely to take when closing a problem?
1. Close any related incident records
2. Check that the problem record contains a full historical description of all events

A) Neither of the above
B) 2 only
C) Both of the above
D) 1 only

2. The two main parts of the Service Catalogue are:

A) Service Attributes and Service Capabilities
B) The Service Portfolio and Retired Services
C) The Business Service Catalogue and the Technical Service Catalogue
D) Service Levels and Service Costs

3. RACI is an acronym for four roles. Which of the following is NOT one of the RACI roles?

A) Reliable
B) Informed
C) Consulted
D) Accountable

4. Which of the following do Technology metrics measure?

A) Components
B) Customer satisfaction
C) Processes
D) The end to end service

5. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services". These specialised organisational capabilities include which of the following?

A) Service Pipeline and Service Catalogue
B) Markets and Customers
C) Applications and Infrastructure
D) Functions and Processes

Solutions: