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Prerequisites

Those specialists who plan to obtain the ITIL Practitioner certificate should already hold ITIL V3 Foundation or ITIL 4 Foundation. The intended audience for the certification exam is those IT professionals who are looking to gain and validate their competence in adopting and adapting the ITIL guidance to their own specific circumstances and needs.

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Exam Info

ITIL Practitioner is an open book test that comes with 40 multiple-choice questions. The exam has the time frame of 135 minutes. The pass mark is 28 points out of 40. The test is given in the English, Japanese, German, French, and Latin American Spanish languages.

Ability to Communicate Effectively: As for this subject area, the individuals need to show their experience in the following:

• Applying knowledge of communications when planning and implementing improvements
• Utilizing the relevant communication techniques and tools to support improvement in a specific given context
• Explaining the communication principles
• Explaining the purpose and value of communication techniques and tools
• Explaining the importance, benefits, value, and nature of good communication

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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