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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス管理システムの主要な内容は何ですか?

A) チケットの記録とフォローアップのみのための体系的なプロセス
B) チケット用のソフトウェア システム
C) 主要業績評価指標 (KPI) を監視するソフトウェア システム
D) 文書化された組織および運営構造

2. インシデントの緊急性とは何を意味しますか?

A) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
B) IT サービスがインシデントを解決するのに必要な時間
C) インシデントを処理する際のインシデントの相対的な重要性
D) インシデントの解決が遅延を許容する度合い

3. ITサービスマネジメントの定義は何ですか?

A) 顧客に価値を提供する専門的な組織能力
B) サービスを運用するためのベスト プラクティス ガイダンス
C) ベスト プラクティスに基づいてサービスを提供するための要件
D) 1 人以上の顧客にサービスを提供する組織

4. キャパシティ管理のベスト プラクティスは何ですか?

A) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
B) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
C) サービス カタログを維持し、最新の状態に保つ必要があります。
D) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。

5. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 統計的サポート
B) 期待される結果
C) タイムライン
D) 機能

Solutions: