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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A. Service and Repair
B. Communication for Customer Care
C. Business Performance Management
D. Service Request Management

Question 2

When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A. You want to define multiple review processes for the same business object
B. You want to define multiple review steps for the same business object.
C. You want another user to view a business object before it can be processed further.
D. You want the direct approver of a business object to be the reporting line manager.

Question 3

You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A. The target quantity is used in the billing request item
B. The actual quantity is used in the goods movement
C. The target quantity is used in the goods movement
D. The actual quantity is used in the billing request item

Question 4

What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A. To scope the system
B. To restore system default settings
C. To assign accounts to business users
D. To create business users

Question 5

Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A. Scoping
B. Fine tuning
C. Application and user management
D. Administrator

Solutions: