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SAP C_C4C12_1811 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Notification and Approval Processes<8%- Workflow rules
- Approval process setup
Topic 2: Product and Pricing8%–12%- Pricing configuration
- Product master data
- Price lists and discount determination
Topic 3: Territory Management<8%- Realignment rules
- Territory definition and assignment
Topic 4: Data Migration<8%- Import/export procedures
- Migration templates and tools
Topic 5: Account and Contact Management<8%- Relationship management
- Master data maintenance
Topic 6: Implementation Basics<8%- Project lifecycle overview
- System scoping and fine-tuning
Topic 7: Integration8%–12%- Integration with SAP ERP / CRM
- Web services and APIs
- Middleware and communication arrangements
Topic 8: Reporting and Analytics8%–12%- Data sources and key figures
- Custom report creation
- Standard reports and dashboards
Topic 9: User Management8%–12%- Business user setup
- Role and access management
- Organizational structure
Topic 10: Visit Planning and Execution<8%- Activity planning
- Mobile and offline features
Topic 11: Quotation and Sales Order Management8%–12%- Document flow and status management
- Sales order integration
- Quote creation and processing
Topic 12: Fine Tuning<8%- Business configuration activities
- Adaptation tools
Topic 13: Personalization and Extensibility<8%- Extension fields
- Mashups and embedded components
Topic 14: Sales Planning and Forecasting<8%- Forecast categories
- Planning hierarchy setup
Topic 15: Lead and Opportunity Management8%–12%- Sales methodology configuration
- Lead qualification and conversion
- Opportunity lifecycle and forecasting

SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:

1. Which elements can you define during fine tuning? (2 correct answers)

A) Routing rules
B) Account hierarchy
C) Sales Assistant
D) Sales territory hierarchy level


2. What is a workflow rule used for? (2 correct answers)

A) To define and activate an approval process
B) To define and activate rules for automatic field updates
C) To set up automatic e-mail notifications
D) To set up the organizational work distribution


3. For which of the following systems does SAP Hybris Cloud for Customer provide standard integration content for regulated products?

A) SAP ERP
B) SAP CRM
C) SAP Hybris Commerce
D) SAP Hybris Marketing


4. Your customer wants to set up pricing in SAP Hybris Cloud for Customer. What must you do to perform internal pricing? (2 correct answers)

A) Maintain product lists
B) Maintain payment terms
C) Enable business scoping
D) Maintain price lists and discount lists


5. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?

A) Define a new service agent
B) Define the contact person in the Administration work center
C) Update the contact details in your organization structure
D) Define the contact person in the Service Control Center


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: A,B
Question # 3
Answer: A
Question # 4
Answer: C,D
Question # 5
Answer: D

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