Exam Name: Certification Preparation For Community Cloud Consultants
Certification Provider: Salesforce
Corresponding Certification: Salesforce Community Cloud
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Check Updated on: Aug 09, 2026
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The Salesforce Community Cloud Consultants certification includes only one CRT-271 certification exam.
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The benefit in Obtaining the CRT-271 Exam Certification
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Community Cloud Consultant.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Community Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- After completing the Community Cloud Consultant certification Candidate becomes a solid, well-rounded Community Cloud Consultant.
Reference: https://trailhead.salesforce.com/credentials/communitycloudconsultant
Salesforce CRT-271 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Community Setup | 18% | - Customize branding, navigation, and global settings - Manage member accounts, registration, and invitations - Create and configure communities using templates |
| Templates and Use Cases | 8% | - Align features with business requirements - Apply templates for customer, partner, and employee communities - Leverage best practices for each community type |
| Content Management | 9% | - Configure content publishing and moderation workflows - Organize and deliver files, knowledge, and articles - Optimize content for search and accessibility |
| Community Builder | 12% | - Implement layouts, themes, and responsive design - Use and configure Lightning components - Build and customize pages using Community Builder |
| Sharing and Security | 20% | - Configure profiles, permission sets, and roles - Set up sharing rules, sharing sets, and super user access - Manage authentication, login policies, and access controls |
| Implementation | 22% | - Integrate communities with other Salesforce features and external systems - Design community solutions for different use cases - Plan and execute community deployment strategies |
| Community Management | 11% | - Set up gamification, reputation, and engagement tools - Moderate content and manage community activity - Enable and manage collaboration features |
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