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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead?
Choose 3 answers

A) Account
B) Converted Lead
C) Activity
D) Opportunity
E) Contact

2. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers

A) Changing complex role hierarchy can cause a high level of sharing recalculation.
B) Using a temporary parking lot account to improve performance.
C) Restricting the organization-sharing configurations to private.
D) Replacing Account records ownerships massively can cause data skew.

3. During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

A) Access to a consistent custom help menu across the org for all users
B) Perform common tasks without navigating away from page
C) Access to view a list of records favorited for quickaccess
D) Access at any time to a customized set of items specific to an app
E) Quick access to Lightning Dialer

4. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.
In what way could confirmation bias be avoided?

A) Ask open-ended questions staying away from questions regarding feelings.
B) Allow the user to explore the application without specific questions regarding which tasks to perform.
C) Ask specific questions about known pain points to confirm your hypothesis.

5. Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

A) Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
B) Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
C) Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
D) Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback

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