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Salesforce Certified Education Cloud Consultant Sample Questions:

1. University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, and its company Contacts, Leads, Opportunities, and Activities.
Which solution should the consultant recommend?

A) Sales Cloud
B) Financial Services Cloud
C) Heroku
D) Education Data Architecture

2. A consultant is working with a customer who already uses Salesforce and wants to enable Education Cloud. The consultant has confirmed that Education Cloud can work in the customer's existing environment.
Starting in a sandbox, which location should the consultant visit to enable Education Cloud in the existing environment?

A) Setting
B) My Account
C) App Launcher

3. The university advancement team wants the ability to track students' prior and current connections to other schools.
Which two object should the consultant evaluate to connect students to other educational institutions?

A) Affiliations and Program Plan
B) Relationship and Affiliations
C) Education History and Affiliations

4. A higher education institution has used Salesforce for many years and has Person Accounts enabled. The institution wants to install the Education Data Architecture (EDA) in its existing Salesforce environment.
Which consideration should the consultant discuss with the institution?

A) Person Accounts are unsupported in EDA.
B) Person Accounts can only be merged with Administrative Accounts.
C) A support ticket is required to disable Person Accounts.

5. A university's Study Abroad office is getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure of which metrics to use to determine whether the implementation project is successful.
Which metric should the consultant recommend?

A) Volume of emails to the office
B) Percentage of staff logins each month
C) Number of student phone inquiries

Solutions: