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Salesforce Certified Omnistudio Consultant Sample Questions:

1. which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

A) To determine the list of products to display to a customer
B) To return output that is calculated differently based on the date
C) To retrieve text data and convert it to an integer
D) To apply the correct factor when determining a cost

2. Which OmniStudio tool is optimized for performance and minimizes configuration time?

A) DataRaptor Turbo Extract
B) DataRaptor Extract
C) Calculation Procedure
D) Integration Procedure

3. A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers

A) Combine the three steps into one step
B) Create a reusable OmniScript for this process
C) Configure the save for later property
D) Use a single DataRaptor to save the information

4. When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

A) OmniScript
B) Lightning Record Page
C) Customer IntellView
D) FlexCards

5. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Salesforce Knowledge
B) Salesforce Lightning
C) Omniscript Designer
D) Salesforce Classic

Solutions: