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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is an advantage of a strong organizational culture?

A) There is ambiguity in what employees perceive as expectations.
B) There is a formation of strong employee commitment.
C) Core values are not intensely held and widely shared.
D) The internal climate exhibits low behavioral control.

2. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Make the group larger
B) Increase the difficulty of becoming a group member
C) Physically isolate the group
D) Establish more rigid roles for group members

3. Which dimension of the Fiedler contingency model is associated with the degree of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?

A) Task structure
B) Leader-member relations
C) Position power
D) Leader-member exchange

4. A coach encourages a person to run two miles in ten minutes and provides the person a stopwatch to check periodically. The person completes the run in 9.8 minutes. Considering the goal-setting theory of motivation, which two factors explain why the person achieved the goal?

A) Challenge and encouragement
B) Direction and challenge
C) Specificity and encouragement
D) Specificity and feedback

5. Which method should be used to maximize team member participation in a global meeting?

A) Unilateral electronic messaging to facilitate communication
B) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
C) Online using computer technologies and/or phone communication
D) Alpha-direct technologies to maintain communication links

Solutions: