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3COM 3M0-700 Exam Syllabus Topics:

SectionObjectives
CTI (Computer Telephony Integration)- TAPI integration
  • 1. Microsoft TAPI usage in NBX systems
    • 2. Route point and call control applications
      Troubleshooting and Maintenance- Voice service diagnostics
      • 1. Call quality and connectivity issues
        • 2. Network and IP telephony troubleshooting
          NBX IP Telephony Architecture- VoIP fundamentals in 3Com environment
          • 1. Voice codecs and bandwidth considerations
            • 2. QoS concepts for voice traffic
              - NBX system components and call processing
              • 1. IP phone registration and provisioning
                • 2. Network Call Processor (NCP) functions
                  NBX Call Control and Features- Call routing and handling
                  • 1. Inbound/outbound call routing logic
                    • 2. Route point and call mapping
                      - Advanced telephony features
                      • 1. Desktop Call Assistant (DCA)
                        • 2. Call transfer, park, conferencing
                          System Installation and Administration- NBX system setup
                          • 1. Client software installation (pcXset / DCA)
                            • 2. Initial configuration and device setup

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