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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three features are available in soft-dialer? (Choose three.)

A) Agent Owned Recall (AOR)
B) Wait For Beep Detection
C) Native Voice and Data Transfer (NVDT)
D) List Sharing
E) Agent Blending

2. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) You configure the Supervisor applications using the Configurator.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) The Configurator is a configuration utility installed with the Health Manager application.

3. The implementation engineer has completed the pre-installation processes and has established the necessary connections for an Avaya Proactive Contact (APC. system. She is now ready to install the Proactive Contact software.
After installing the operating system, what is the next step required for the APC software installation?

A) Add ports to resource groups.
B) Plan system capacity.
C) Install the Dialer software.
D) Install WebLM.

4. What does the Expert Calling Ratio setting determine?

A) how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
B) how many calls to place, based on the ratio of idle agents and agents on calls
C) when to place outbound calls for agents while in work time
D) when to place outbound calls for agents while in idle time
E) how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)

5. A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A) opmon.cfg
B) dispatcher.cfg
C) dgswitch.cfg
D) phonefmt.cfg

Solutions: