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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
B) There is a firewall between the PC and the CMS.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

2. Which program is a custom application on the CMS?

A) Avaya Supervisor
B) Avaya Visual Vectors Client
C) High Availability Admin Sync
D) Alarm Origination Manager

3. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Percent Allocation Distribution
B) Predicted Waft Time
C) Dynamic Queue Position
D) Service Objective

4. A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A) VDN counted calls
B) expected Wait Time (EWT)
C) Activate on oldest call waiting
D) Target service level

5. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E has been administered as a Feature Access Code
C) E is assigned to a VDN that routes calls to an evacuation vector
D) E is a standard vector code for evacuation

Solutions: