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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three are required to get UMS working on a client PC? (Choose three.)

A) a compatible Internet browser
B) UMS Client application installed on the user's PC
C) MAPI Profile installed and configured on the VoiceMail Pro server
D) UMS Web Service is enabled on the User Profile in the configuration
E) VoiceMail Pro installed with the UMS option loaded on a server

2. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) No, this feature only works using the Compact Contact Center.
B) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
C) Yes, but a supervisor has to install the CCV software.
D) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
E) Yes, provide the correct settings in Supervisor Views.

3. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

A) get time
B) time server
C) time
D) net time

4. What does "IMAP support" mean in the IP Office UMS service?

A) All messages are forwarded to my email account and deleted on my phone.
B) I can receive voicemail messages only using MS Outlook.
C) I can see/listen to voicemail messages by Web browser.
D) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
E) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.

5. Which three choices must be verified as part of a site survey? (Choose three.)

A) infrastructure, cabling, and environmental
B) existing call volumes, service providers, and costs
C) network readiness and capacity to support VoIP
D) corporate strategy for disaster recovery
E) servers, OS, desktop applications, firewalls, and routers

Solutions: