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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A) Gigabit Ethernet
B) FireWire 800
C) Thunderbolt
D) DVI

2. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the processor tray.
B) Remove the front inlet fan assembly.
C) Remove the hard drive carriers.
D) Remove the Optical Drive and Carrier.

3. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) What version of Keynote are you using?
B) Is your Mac connected to a network?
C) Can you open other Keynote files?
D) Can you open any files?

4. Which safety issue applies to newer Apple portable models?

A) Sharp logic board edges
B) Soft battery enclosure
C) High voltage display
D) Fragile bottom case
E) Heavy internal frame

5. Which of following is not a good step to take when working onsite on computer?

A) Use a grounded ESD mat.
B) Check the polarity of the grounded power outlet.
C) Place part on the floor.
D) Wear a grounded ESD wrist strap.

Solutions: