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Apple Mac OS X Support Essentials 10.6 Sample Questions:

1. The function of journaling in the Mac OS Extended (Journaled) file system is to ________.

A) provide a backup of user files
B) provide support for Spotlight searches
C) provide support for resource forks, extended attributes, and metadata
D) protect volume integrity in cases of unexpected shutdown

2. How do you reset the Mac OS X v10.6 printing system?

A) Open System Preferences, Option-click the Print & Fax preferences icon, and click Reset in the dialog that appears.
B) Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
C) Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
D) Control-click in the Printers list of the Print & Fax preferences, then choose Reset printing system.

3. Review the screenshot, and then answer the question below.

You are starting up an Intel-based Mac OS X computer, and see the screen shown above.
What does it mean?

A) The folder that holds all the user home folders cannot be located or accessed.
B) The system's firmware cannot locate a valid booter file.
C) The system has detected an unmountable Boot Camp partition.
D) Invalid startup modifier keys are being pressed on the keyboard.

4. Web pages will not load on a Mac OS X v10.6 computer. Which three troubleshooting steps can help you identify the cause? Choose three - partial credit possible.

A) Confirm network connectivity using Network Diagnostics.
B) Confirm network connectivity using Internet Connect.
C) Confirm network activity using the Activity Report in Network Monitor.
D) Test direct IP connectivity using Network Utilitys Ping command.
E) Verify network settings in Network preferences.
F) Verify the presence of DNS servers on the network using Network Utilitys DNS Scan command.

5. Which statement is TRUE of both USB and FireWire bus technologies?

A) Both buses can supply power to low-power consumption devices on the bus.
B) Both buses can host up to 127 peripherals.
C) Both bus technologies support only one type of connector each.
D) Both buses can operate at speeds up to 800 Mbit/s.

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