Exam Name: Avaya IP Office Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 6401.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User & Device Configuration | 20% | - User accounts, profiles and permissions - Line appearance and call handling settings - IP phones, soft clients and extensions |
| System Installation & Initial Setup | 25% | - IP Office server and edition deployment - Hardware and software requirements - Basic system configuration and activation |
| Features & Applications | 20% | - IP Office Contact Center basics - Voicemail Pro and unified messaging - Call routing, groups and hunt groups |
| Maintenance, Security & Troubleshooting | 15% | - Monitoring, logging and fault resolution - System backup, restore and upgrades - Security settings and access control |
| Networking & Connectivity | 20% | - QoS and firewall traversal - SIP trunking and VoIP configuration - LAN/WAN topology and IP addressing |
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