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BlackBerry 10 Support Specialist Sample Questions:

1. How can a user verily that BlackBerry data can be transmitted?

A) Text messaging is working
B) User has 3G
C) BB Dots beside signal
D) Mobile network settings has green arrows

2. The user is able to use the video chat application from home but not from their work location. What could the problem be?

A) The application is not trusted on the BlackBerry Device Service (BDS).
B) The users account has been locked out by the BDS.
C) The video chat application is experiencing internal problems.
D) ITpolicy assigned to the user contains a rule "Video Chat app Access to work Network " which is set to Disallow.

3. What server setting can prevent a BlackBerry Device Service (BDS) user from using data services when the smartphone/tablet is using network roaming?

A) Multiple Smartphones/Tablets enabled
B) Going over the data usage quota
C) No payment information listed on the server
D) The Roaming IT policy rule

4. Which of the following is needed to be able to add any new accounts from settings options on a BlackBerry 10 (BB10) device?

A) Server needs to only have Activesync enabled
B) Battery should be more than 20%
C) NFC radio should be on
D) Wi-Fi should be turned on with access to the host server for which the account is to be added

5. A user receives a new BlackBerry and can no longer use the Hands Free option in their car. Which of the following connections would allow this user to connect a BlackBerry to the software in a car?

A) Bluetooth
B) Security and Privacy
C) Media Sharing
D) Accounts

Solutions: