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BBPSD Customer Service Sample Questions:

1. When communicating with a customer by writing a letter you should:

A) Never sign the letter yourself.
B) None of the above.
C) Sign the letter yourself.
D) Make the letter long and interesting.

2. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) A customer enters a shop for the first time.
B) You are talking to your boss.
C) A customer makes a complaint.
D) You are late for work.

3. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Analytical type.
B) Relaxed type.
C) Amiable type.
D) Authoritative type.

4. The most common time wasting activity is:

A) Being indecisive.
B) Excessive socialising.
C) Frequent interruptions.
D) Personal disorganisation.

5. Good time management recommends that if you are busy and someone rings you then you should:

A) Ignore the phone call and let it ring.
B) Answer the phone and ask them to ring you later at a more convenient time.
C) Answer the call and deal with it as you know you will eventually have to deal with it.
D) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

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