Exam Name: Professional Diploma in Digital & Social Selling
Certification Provider: DMI
Corresponding Certification: DMI Certification
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Check Updated on: Jul 28, 2026
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DMI PDDSS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals of Digital & Social Selling | 20% | - Key differences between traditional and social selling - Building a personal brand and digital presence - Ethics and compliance in social selling - Evolution of sales to digital and social selling |
| Closing, Retention & Analytics | 20% | - Measuring performance, KPIs, and sales analytics - Post-sale relationship management and retention - Closing techniques and handling objections - Moving conversations from social to sales funnel |
| Engagement & Relationship Building | 20% | - Nurturing leads through social interactions - Monitoring engagement and social signals - Starting meaningful conversations and adding value - Email marketing and outreach strategies |
| Finding & Targeting Prospects | 20% | - Identifying decision-makers and stakeholders - Using social intelligence and listening tools - Leveraging LinkedIn, Twitter, and other platforms for prospecting - Defining ideal customer profiles and buyer personas |
| Attracting Customers & Content Strategy | 20% | - Matching content to channels and buyer journey stages - Building and growing professional networks - Needs analysis of target audiences - Creating and curating relevant content |
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