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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A) Focus on value
B) Collaborate and promote visibility
C) Start where you are
D) Keep it simple and practical

2. For which purpose would the continual improvement practice use a SWOT analysis?

A) Tracking and managing ideas
B) Ensuring everyone actively participates
C) Defining the future desired state
D) Understanding the current state

3. What type of change is MOST likely to be managed by the 'service request management' practice?

A) A standard change
B) An emergency change
C) An application change
D) A normal change

4. What is included in the purpose of the 'IT asset management' practice?

A) Moving assets to live or other environments for testing or staging
B) Providing information on how assets are configured and the relationships between them
C) Supporting decision-making about purchase, re-use, retirement, and disposal of assets
D) Making new and changed assets available for use

5. Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A) Continual improvement
B) Service desk
C) Monitoring and event management
D) Service level management

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