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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following statements BEST describes a definitive media library (DML)?

A) A database that contains definitions of all media CIs
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
D) A secure location where definitive hardware spares are held

2. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Change management
B) Continual service improvement
C) Availability management
D) Service level management

3. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Designing and maintaining all necessary service transition packages
C) Measuring the effectiveness and efficiency of service design and the supporting processes
D) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

4. Which process includes business, service and component sub-processes?

A) Capacity management
B) Financial management
C) Incident management
D) Service level management

5. Which one of the following is the BEST description of a service request?

A) A request from a user for information, advice or for a standard change
B) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
C) Any request or demand that is entered by a user via a self-help web-based interface
D) Anything that the customer wants and is prepared to pay for

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