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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What type of trunk would you configure to connect to AudioCodes phones?

A) Phone trunk
B) Network interface trunk
C) WebRTC phone trunk
D) External trunk

2. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 2 GB
B) 10 MB
C) 100 MB
D) No Limit

3. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

4. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Authenticate the Edge
B) Associate the network interface
C) Create an Edge Group
D) Configure a trunk
E) Assign the Edge to a Site
F) Create a Site
G) Configure the Edge Connectors

5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Call History.
B) Use the .NET Client.
C) Use the built-in Dialpad.
D) Use the Make Call button.

Solutions: