Exam Name: Selling HP Lifecycle Services for Workforce Computing 2024
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Check Updated on: Oct 01, 2026
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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Monitoring and support capabilities - Deployment process overview |
| HP Lifecycle Services Portfolio | 30% | - Hardware support and warranty extensions - Device lifecycle management phases - Active Care and premium support offerings - Configuration and deployment services |
| Advanced Sales & Consultative Selling Skills | 25% | - Identifying business pain points - Customer engagement strategies - Positioning lifecycle services as solutions |
| Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Matching services to customer needs - Sustainability and device extension value - Assessing customer IT environment |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Correct Answer:
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Hardware Support Services Add-on Support Care Packwith the features it provides:
* Accidental Damage ProtectionSupport features the Care Pack provides: Allows customers to avoid out-of-pocket repair or replacement costs caused by events such as unpredictable drops, spills, or electrical surges.
* Travel CoverageSupport features the Care Pack provides: Includes Pick-up and Return and HP Care.
* Defective Media RetentionSupport features the Care Pack provides: Allows customers to keep their defective hard drives that require warranty replacement with replacement drives at no additional cost.
These add-on services offer extended protection beyond the basic warranty, helping customers mitigate costs and enhance coverage for specific scenarios
When can Device Life Extension be attached to hardware sales?
- A. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
- B. HP Device Life Extension is not available for HP hardware sales.
- C. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
- D. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
Correct Answer: D 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
Name a capability available within HP Essential Support.
- A. Online status tracking during repair of product while at the repair center
- B. Remote problem diagnosis and troubleshooting to resolve most issues
- C. Guaranteed 24 x 7 support and next-day turnaround
- D. Ability to order replacement parts from HP for defective third-party components
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
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