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HP HP2-E18 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HP Service Offerings & Portfolio25%- Proactive and reactive service models
- HP support and service solutions
- Care Pack and warranty services
Topic 2: Service Delivery & Post-Sales Support20%- Service level agreements (SLAs)
- Renewal and account management
- Implementation and handover process
Topic 3: Sales Process & Value Proposition25%- Communicating service value and ROI
- Pricing, quoting and contracting basics
- Overcoming objections and closing sales
Topic 4: Customer Needs Analysis & Solution Design30%- Designing complete service packages
- Identifying business and technical requirements
- Matching services to customer environment

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