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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?

A) The additional bandwidth and processing power required to capture and transmit the screen content.
B) The inability of most web browsers to support screen sharing.
C) The security risk of exposing sensitive information on the agent's screen.
D) The integration with the CRM system.

2. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The color scheme of the agent desktop.
B) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
C) The support for a specific language.
D) The ability to make outbound calls.

3. For a customer who requires detailed compliance reporting for PCI DSS, which AICC feature is essential to demonstrate that cardholder data is not present in call recordings?

A) Digital watermarking of audio files.
B) Segmentation of the network where recordings are stored.
C) Automatic deletion of recordings after 24 hours.
D) Secure logging of all access to the recording system.

4. When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?

A) BYE
B) ACK
C) 200 OK
D) INVITE

5. What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?

A) Video calls cannot be recorded.
B) Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
C) The ICD cannot route video interactions.
D) Video cannot be integrated with the CRM.

Solutions: