Exam Name: IBM Information Management Front End Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Specialist
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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Information Management Front End Tools | - Query and Reporting Tools
|
| Topic 2: Performance and Troubleshooting | - Performance Tuning
|
| Topic 3: Development Processes | - Source Control and Team Development
|
| Topic 4: Database Connectivity and Integration | - Data Integration
|
IBM Information Management Front End Tools and Processes Sample Questions:
Which actions can customers perform using the Electronic Service Request tool?
- A. open, requeue and close their PMRs
- B. open and close their PMRs
- C. open and escalate their PMRs
- D. open, update or search for their PMRs
Correct Answer: B 🗳️
Acustomer needs to know when a product will be out of support.
Where can this information be found?
- A. the Tivoli Support Platform matrix webpage
- B. the taxonomy spreadsheet
- C. the Lotus Notes FrontEnd Support teamroom
- D. the IBM Software Support Lifecycle website
Correct Answer: D 🗳️
A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?
- A. W9
- B. 39
- C. 99
- D. R9
Correct Answer: A 🗳️
An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?
- A. send customer a closure request and details of APAR
- B. pass the call to next level of support to confirm fix
- C. send customer APAR details and details of next release
- D. close the call advising of APAR details in next release
Correct Answer: A 🗳️
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