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IBM Assessment: IBM Case Manager V5.0 Sample Questions:

1. How does IBM Case Manager provide a framework for handling business exceptions?

A) When designing a Task, you must use the P8 Process Designer to define any exception handling by customizing the malfunction submap of the process definition
B) The structured part of the business process must be implemented using a BPM tool such as IBM BPM which will call IBM Case Manager services to provide case management capabilities for exception handling
C) When a process fragment requires exception handling by case workers, the Task raises an event that must be specified as a pre-condition into another task that will provide an explicit exception handling implementation
D) Well defined process are expressed by process fragments defined for tasks within the case, and IBM Case Manager is used to define the set of tools used by case workers to manage exceptions

2. Your contract validation case type requires a purchasing cost justification, a legal review, and a final approval signature before the case is completed. You can group these steps into which set?

A) Mutually exclusive set
B) Alternate set
C) All inclusive set
D) No set

3. Which one of the following products provides the ability to monitor case processes and to analyze historical data?

A) Cognos Business Intelligence
B) Cognos Real-time monitoring
C) Case Monitor
D) FileNet Case Analyzer

4. Which additional components must be installed to use IBM FileNet Case Monitor with a case management application?

A) Both Microsoft OLAP and Cognos Real-time monitoring
B) Both FileNet Process Engine and FileNet Case Analyzer
C) Both FileNet Case Analyzer and Cognos Real-time monitoring
D) Both Microsoft OLAP and FileNet Case Analyzer

5. Which workflow system function in a Case Manager solution is used to execute business rules stored in IBM WebSphere ILOG JRules?

A) DbExecute system function
B) Assign system function
C) Call system function
D) Invoke system function

Solutions: