Exam Name: ITIL Foundation Certification - IT Service Management
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Certification
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Instant Download ITIL : ITIL-Foundation Exam Dumps
Updated: Oct 16, 2026
No. of Questions: 325 Questions & Answers
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ITIL ITIL-Foundation Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation |
| Related Certifications: | ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Exam Price: | USD 680-800 (varies by country and provider) |
| Available Languages: | Polish, Portuguese (Brazil), Japanese, Chinese, English, Spanish, Italian, French, German, Dutch |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | 3 years |
| Exam Format: | Objective Test Questions (OTQ), Closed Book, Multiple Choice |
| Exam Duration: | 60 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online Proctored Exam or Authorized Test Center |
| Pre Condition: | No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 10% | - Service Management Concepts
|
| The ITIL Service Value System | 15% | - Service Value System Components
|
| The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| The ITIL Guiding Principles | 14% | - Guiding Principles
|
| The Service Value Chain | 17% | - Value Chain Activities
|
| ITIL Management Practices | 29% | - Service Management Practices
|
ITIL Foundation Certification - IT Service Management Exam FAQ — Complete Answers
The ITIL Foundation Certification - IT Service Management blueprint spans 6 domains — including The ITIL Service Value System (15%), The Service Value Chain (17%), The Four Dimensions of Service Management (15%). Weightings show where the exam concentrates; the full outline above covers every subtopic.
USD 680-800 (varies by country and provider) per attempt, 65% (26/40) to pass. Every retake bills the full fee, so make practice thorough first — the 325 practice questions for the ITIL-Foundation exam at ActualTestsIT are the affordable rehearsal.
Delivery is instant — an automatic email within a minute of payment, unlimited installations, and 24/7 customer assisting for downloading or purchasing problems if nothing arrives within 2 hours. If you fail the corresponding ITIL-Foundation exam within 60 days of purchase, pick your remedy: a full refund (email a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; after confirmation, processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
The ITIL Foundation Certification - IT Service Management is ITIL's certification exam for ITIL Foundation Certification, at the Foundation level. It demonstrates verified, job-relevant capability to employers. Related credentials include ITIL 4 Foundation.
60 minutes for 40 questions. Rehearse the format interactively: the ActualTestsIT online engine recreates the test atmosphere, so pacing is trained before it counts.
Yes — a free ITIL Foundation Certification - IT Service Management demo is available to download on our exam page. Evaluate the material yourself; purchases include 365 days of free updates, emailed immediately upon release, renewable at 50% off afterward.
No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management. Eligibility rules change from time to time, so confirm the current requirements on the official page (official ITIL-Foundation exam page) before booking.
ITIL Foundation Certification - IT Service Management Sample Questions:
Hierarchic escalation is BEST described as?
- A. Passing an incident to people with a greater level of technical skill
- B. Failing to meet the incident resolution times specified in a service level agreement
- C. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
- D. Notifying more senior levels of management about an incident
Correct Answer: D 🗳️
Which lifecycle stage defines how value is created and delivered?
- A. Continual service improvement
- B. Service strategy
- C. Service design
- D. Service operation
Correct Answer: B 🗳️
Explanation: Only visible for ActualTestsIT members. You can sign-up / login (it's free).
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
- A. Service transition
- B. Service strategy
- C. Service design
- D. Service operation
Correct Answer: C 🗳️
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
- A. 1, 3 and 4 only
- B. 2, 3 and 4 only
- C. 1, 2 and 3 only
- D. 1, 2 and 4 only
Correct Answer: D 🗳️
What does the continual service improvement (CSI) approach enable a business to achieve?
- A. It helps the stakeholders understand their customers.
- B. It helps the business in making decisions on improvement initiatives.
- C. It dictates the way the business interacts with external suppliers.
- D. It keeps the communication going within the business.
Correct Answer: A 🗳️
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