Exam Name: Ncde callpilot 2.x/3.0 unified messaging
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-451 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Configuration | 25% | - Mailbox and directory configuration - Server installation and setup - Integration with Meridian 1/CS1000 |
| Topic 2: CallPilot Architecture & Overview | 20% | - Unified Messaging architecture - Network integration and protocols - System components and hardware platforms |
| Topic 3: Security & Administration | 10% | - User access and permissions - System security policies |
| Topic 4: Maintenance & Troubleshooting | 20% | - Performance optimization - System monitoring and backup - Common issues and resolution |
| Topic 5: Unified Messaging Features | 25% | - Web and telephone user interfaces - Automated attendant and call routing - Voice, fax, and email integration |
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