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Dense paragraphs put you to sleep; well-built questions wake you up. ActualTestsIT's senior industry experts wrote Oracle B2B Service 2021 Implementation Essentials practice questions so that every 1Z0-1064-21 objective is learned by doing, not skimming.
Oracle 1Z0-1064-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-1064-21 |
| Exam Format: | Multiple Select, Multiple Choice |
| Available Languages: | English |
| Passing Score: | 62% |
| Certificate Validity Period: | 18 months |
| Real Exam Qty: | 58 |
| Exam Price: | $245 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | Oracle Engagement Cloud Oracle CX Service |
| Recommended Training: | Oracle Cloud Learning Subscription Oracle B2B Service 2021 Implementation Training |
| Exam Registration: | Pearson VUE Registration Oracle University Exam Page |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized testing centers |
| Pre Condition: | No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/pexam_1Z0-1064-21 |
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Productivity and Automation | 12% | - Workflows and Rules - Macros and Shortcuts |
| Knowledge Management | 15% | - Integration with Service Requests - Article Management and Search - Knowledge Base Setup |
| Digital Customer Service | 20% | - Templates and Layouts - DCS Application Architecture - Customization and Components |
| Service Request Management | 25% | - Categories, Types, and Statuses - Assignment Rules and Queues - Service Request Lifecycle |
| Entitlements and Service Level Agreements | 20% | - Milestones and Escalations - SLA Configuration - Coverage and Entitlement Setup |
| Security and Access Control | 8% | - Roles and Privileges - Data Security |
Oracle B2B Service 2021 Implementation Essentials Questions, Answered by Experts
In plain terms, the 1Z0-1064-21 exam is Oracle's way of verifying that you deserve the Oracle B2B Service 2021 Certified Implementation Specialist certification, a credential at the Specialist level. It tests the Oracle B2B Service 2021 Implementation Essentials objectives through applied, scenario-driven questions — the kind that expose the gap between "read about it" and "can do it." It also sits within a broader certification ecosystem that includes Oracle Engagement Cloud, Oracle CX Service, so the effort compounds across your career. That's why a review system built around realistic questions — practice, error correction, self-improvement — beats textbook re-reading every time.
The Oracle B2B Service 2021 Implementation Essentials exam blueprint spans 6 domains, led by Entitlements and Service Level Agreements (20%), Security and Access Control (8%), and Knowledge Management (15%). Treat the weightings as your study budget: domains carrying more of the score deserve more of your week. The full topic list is in the exam topics section above — plan against it, not against guesswork.
The Oracle B2B Service 2021 Implementation Essentials exam allows 90 minutes for 58 questions. Before test day, turn that into a rhythm: minutes divided by questions equals your per-item budget, and any item burning double its budget gets flagged and revisited at the end. Rehearse the rhythm under a real timer — every ActualTestsIT test engine session runs one — and finishing with review time becomes your norm, not your hope.
Passing the Oracle B2B Service 2021 Implementation Essentials exam takes 62%, and each attempt costs $245 USD — including every retake, at full price. The financially sound strategy is arriving over-prepared: drill with ActualTestsIT practice questions until your timed scores clear the passing mark across several consecutive sessions, then register. You're not being cautious; you're declining to pay for the same exam twice.
Oracle lists the Oracle B2B Service 2021 Implementation Essentials formats as: Multiple Choice, Multiple Select. Formats aren't trivia — they change how you should read. For long scenario stems, locate the actual question sentence first; for multi-answer items, verify every option you select. ActualTestsIT's 78 practice questions cover these formats so thoroughly that on exam day, only the content is new.
You can take the 1Z0-1064-21 exam in English. Choose the language where your comprehension is fastest under time pressure — in a timed exam, slow reading is a hidden tax on every question. Testing in English? Daily work with ActualTestsIT's English 1Z0-1064-21 practice questions doubles as targeted vocabulary training.
The certification earned via the Oracle B2B Service 2021 Implementation Essentials exam stays valid for 18 months. Mark the expiry date early and research the recertification path before it looms — a planned renewal is an errand, an expired credential is a project. Since Oracle sets and updates these policies, confirm the current requirements on the official certification page when your window approaches.
Every version contains the same 78 expert-written questions — you're choosing a study environment:
- PDF version — printable, expert-prepared, instantly downloadable, readable anywhere, anytime. Includes 365 days of free updates and a free demo.
- Desktop Test Engine — Windows software that simulates the real exam environment, with two practice modes, offline access, and unlimited installations.
- Online Test Engine — runs in any browser on Windows, Mac, Android, and iOS, with test history and performance review built in.
Most candidates end up combining formats — PDF for reading, an engine for timed rehearsal.
Yes. ActualTestsIT's free Oracle B2B Service 2021 Implementation Essentials PDF demo contains real sample questions with verified answers, so you can evaluate the quality before paying. Every purchase includes 365 days of free updates, and renewing after that costs 50% of the regular price from your member zone. Test-drive first — confident material has nothing to hide.
Continuously. As Oracle adjusts the Oracle B2B Service 2021 Implementation Essentials exam, our experts revise the bank to match — and customer feedback feeds the same review loop, so your suggestions can shape future versions. Updates are free for 365 days via your member zone; track them through the New Releases section or the ActualTestsIT newsletter, and re-check 3-4 days before your exam. Expired products repurchase at 50% off to restart the service.
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Delivery first: your Oracle B2B Service 2021 Implementation Essentials practice questions are downloadable instantly and emailed within one minute of payment — if 2 hours pass, check spam and contact support. Install on as many computers as you need. If the exam doesn't go your way, the 100% Money Back Guarantee applies: take the corresponding exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip and your official Score Report PDF within 2 days after the exam — full refunds are processed within 7 days. Not eligible: attempts made within 3 days of purchase, exams never actually taken, free items, and expired orders; the candidate name must match the payer name. Prefer to keep preparing? Exchange for two free exam products of equal value and retain your update service.
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- PDF version: printable format, prepared by experts, instant access to download, study anywhere and anytime, 365 days of free updates, free PDF demo available.
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- Online Test Engine: instant online access from all web browsers, test history and performance review, supports Windows, Mac, Android, and iOS.
- Update service: 365 days free, driven by continuous expert review and customer feedback; expired products repurchase at a 50% discount from your member zone.
- 100% Money Back Guarantee: take the corresponding exam within 60 days of purchase, and if you don't pass, submit your enrollment slip and official Score Report within 2 days after the exam for a full refund processed within 7 days — or exchange for two free products of equal value.
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Oracle B2B Service 2021 Implementation Essentials Sample Questions:
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'. - B. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- C. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
- D. Milestones are actions on a service request (SR) that must be completed by a specific time.
- E. Milestones are commitments to handle SRs within certain timelines.
Correct Answer: A,B,C 🗳️
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
- E. Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
Correct Answer: A 🗳️
Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?
- A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
Correct Answer: C 🗳️
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, confirm Record Set = Assigned to Me.
- B. Click the Show Advanced Search icon.
- C. Change the section identified with Status = New
- D. In Advanced Search, select Action > Update.
- E. In Advanced Search, save and select the "Set as Default" box.
- F. In Advanced Search, Add Channel Type = Web.
Correct Answer: A,B,C,E,F 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. a single "publish" action to complete the task
- B. nothing (DCS applications are always available to all users.)
- C. moving the application to Staging and subsequently to Production status
- D. system administrator approval
Correct Answer: B,C 🗳️
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