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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A) Internet Script Editor group
B) Configuration group
C) Services group
D) Setup group

2. In the Cisco Unified Contact Center Enterprise solution, what is the impact to the system if call queue times increase?

A) No additional ports are required because the system will automatically put callers on hold in Cisco Unified Communications Manager waiting for a queue port to become available.
B) Additional Cisco Unified Communications Manager MTP resources are required to terminate media longer for callers in queue.
C) Additional queue ports may be required to ensure that callers are able to be queued and hear appropriate treatment.
D) Additional Cisco Unified Contact Center Enterprise Call Routers and Loggers are required.

3. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
B) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
C) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
D) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.

4. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7920
B) 6921
C) 7930
D) 7970
E) 9951

5. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Busy triggers on each line must be set to one.
B) Maximum number of calls on each line must be set to two.
C) Lines can be configured to forward calls to other lines on the phone.
D) Agent ACD line can be a shared line.

Solutions: