Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

• A. Option B
• B. Option C
• C. Option A
• D. Option D

Consider the following user story:
As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)

• A. What fields does the account owner need to see to add an operator?
• B. Will field information about the operator be stored in an external database?
• C. How do the fields for the operator need to be displayed?
• D. Do the fields about the operator need to be displayed in multiple languages?

An airline has the following requirement:
A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal.
How do you configure the case life cycle to meet this requirement?

• A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
• B. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
• C. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
• D. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

• A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
• B. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
• C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
• D. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.