Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Certification Provider: SAP
Corresponding Certification: SAP-Certifications
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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| SAP Business All-in-One Support Operations | - Support model and service processes - System monitoring and issue resolution |
| Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which tools are suitable for analyzing a BATCH INPUT? (Choose two)
- A. Batch Input Monitor (SM35)
- B. Update Debugging
- C. ABAP trace
- D. System Debugging
Correct Answer: A,C 🗳️
You receive a customer message where several issues are reported. What will be your next step?
- A. Start message processing without contacting the customer.
- B. Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
- C. Kindly ask the customer to separate the issues, that is, create one message for each issue.
- D. Ask your colleagues for processing this message.
Correct Answer: C 🗳️
The Debugger can be used to analyze where an ABAP message is being raised. Which of the following procedures is suitable?
- A. Create a breakpoint at Statement MESSAGE.
- B. Create a breakpoint at Function MESSAGE.
- C. Create a breakpoint at Event MESSAGE_SEND.
- D. Create a breakpoint at Form MESSAGE_SEND.
Correct Answer: A 🗳️
In the Service Desk, where can you search for SAP Notes?
- A. Via transaction SNOTE_SEARCH
- B. Via transaction SNOTE
- C. Via the Tab SAP Notes in the message
- D. Via transaction SAP_NOTE
Correct Answer: C 🗳️
Which of the following are events of a report program? (Choose two)
- A. PARAMETERS
- B. AT TITLE-PAGE-OUTPUT
- C. AT LINE-SELECTION
- D. INITIALIZATION
Correct Answer: C,D 🗳️
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