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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Business user
B. Business configuration
C. Work center view
D. Business role
E. Code list restrictions

Question 2

Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Consumer to business
B. Consumer to consumer
C. Employee support
D. Business to consumer
E. Business to business

Question 3

in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A. Automatically using background jobs
B. Automatically using start / stop buttons
C. Manually using service entry screen
D. Manually using time entry screen

Question 4

You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A. Set up notification of delegates
B. Configure email channels
C. Define an approval process
D. Build a workflow

Question 5

How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A. They can attach Knowledge Base articles to tickets
B. They can navigate to SAP JAM to search for Knowledge Base articles
C. They can view Knowledge Base group updates in the Feed pane
D. They can edit Knowledge Base articles in the agent workspace

Solutions: