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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Robust Service Level Agreements (SLA)
B) SAP system backup
C) Ramp-up support
D) 7 x 24 root cause analysis

2. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 End-to-end Root Cause Analysis
B) SLA based delivery
C) Access to SAP Notes database
D) 24*7 support advisory interaction

3. Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A) Use the search filter.
B) Increase the numbers of search terms.
C) Use wild cards.
D) Use the customer Id.

4. What does priority in incident management mean?

A) It defines the importance of the customer for SAP.
B) It is an attribute of the Service Desk.
C) It is an attribute that characterizes the urgency of an issue.
D) It is an attribute of the customer's system.

5. Which of the following statements is a true representation of an installation?

A) Each customer has only one installation per legal entity.
B) Each customer can have several installations associated to their identifier.
C) An installation can contain only one system linked to it.
D) An installation is related to the number of employees in that organization.

Solutions: