ZYXS service management currently operates a Change Approval Forum (CAF): which is chaired by the ZYXS Service Management and Service Desk Lead, and is meant to be attended by user representatives from each ZYX company.
-In the new SIAM model ZYX is considering using SIAMRUS as the service integrator
-ZYX plans to keep all current service providers, renegotiating and extending contracts where necessary.
-OUTSCO will continue to provide the services for users in ZYXUK
-ZYXS, ZYXD, and the application development team from ZYXUK will become internal service providers The SIAMRUS SIAM model includes a process model for change management. In this model. SIAMRUS will hold an Integrated Change Advisory Board (ICAB) meeting every two weeks, where proposed changes to the services and systems will be reviewed before approval SIAMRUS will mandate the use of their change management toolset by all service providers The CIO is concerned that some of the current service providers may not comply with the SIAMRUS process model for change management Which organizations are most likely to not comply and why?

• A. CADSCO, FIELD$CO and MAIL$CO. because commodity service providers provide services to multiple customers
• B. ZYXUK, because there is no need for the development team to attend the ICAB as they are an internal service provider
• C. OUTSCO, because they use a commodity cloud-based service to monitor the ZYXUK networks and infrastructure
• D. ZYXS, because their Service Management and Service Desk Leadis the chair of the current ZYXS CAF

The outline SIAM model has been determined.
-SIAMRUS will be the service integrator.
-The development teams from ZYXS and ZYXUK will merge to provide global application development and support services
-ZYXS will also provide a centralized service desk, desktop support, and field engineer support.
-OUTSCO will provide hosting e-mail services, the wide area network, and local area networks under new contracts
-All services currently hosted by ZYXS or ZYXD will transfer to OUTSCO
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The merger with the Tokyo-based competitor has started and is expected to complete in 3 months' time. As part of the merger the services currently provided by the Tokyo-based internal functions will transfer to ZYXS and ZYXUK. The planning for this has only just started, there is insufficient time to create and test a detailed plan What is the most appropriate implementation approach for the ZYX SIAM model?
What is the most appropriate implementation approach for the ZYX SIAM model?

• A. Phased approach by ZYX organization and location
• B. Phased approach by service or group of services
• C. Big bang with all service providers onboarded at once
• D. Phased approach by incumbent service provider

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible.
What should the IT Director do?

• A. Adopt the SIAM strategy proposed by SIAMRUS for ZYX
• B. Design a new SIAM strategy ignoring the report from SIAMRUS
• C. Design a new SIAM strategy using the report from SIAMRUS as input
• D. Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model.
It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

• A. People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.
• B. Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.
• C. There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.
• D. ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them