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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Queues and Assignment rules
B) Auto-launched Flow with a Record Trigger
C) Auto Response rules and Support Processes
D) Apex trigger on a Case object

2. Northern Trail Outfitters (NTO) is releasing a new "Track-My-Hike" feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.
This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3 Which solution is appropriate for hosting this kind of data?

A) Service Cloud solution using Platform Events
B) Custom solution using Heroku and Postgres
C) Service Cloud solution using Big Objects
D) B2C Commerce solution using Custom Objects

3. A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers

A) Profile
B) Customer
C) Orders
D) Contact

4. Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers

A) Document the data type and size constraints in each system to ensure entities are mapped correctly.
B) Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
C) Use an integration tool so there is no need to consider data mapping as part of the design.
D) Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.

5. A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers

A) Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
B) Set tracking site preference for each storefront
C) Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
D) Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud

Solutions: