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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?

A) Salesforce Tabs + Visualforce
B) Build Your Own (Aura)
C) Customer Service
D) Build Your Own (LWR)

2. universal Containers UC maintains multiple customer-facing sites, but only one profile for all customerusers.
Ho customer has access to more than one site.
which two steps should the UC admin take to grant access to each customer?
Choose 2 answers

A) Select the profile for a given site.
B) Edit the applicable user profile.
C) Select a permission set for a given site.
D) Create a permission set.

3. Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, butnot with any users outside of their firm?

A) Portal User Visibility
B) Chatter Group Member Visibility
C) Site User Visibility
D) Community User Visibility

4. Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers

A) Select the profile for a given experience
B) Create a permission Set
C) Select a permission pot for a given experience
D) Edit the applicable user profile

5. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A) Enable Chat for only authenticated users and pass the user's information on hidden fields.
B) Deploy a unique chat per topic.
C) Create a pre-chat form to fill out before initiating Chat.
D) Create a flow for customers to fill out before initiating Chat.

Solutions: