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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A) Incident management
B) Change enablement
C) Service request management
D) Service level management

2. In service relationships, what is a benefit of identifying consumer roles?

A) It provides shared service expectations
B) It removes constraints from the customer
C) It enables a common definition of value
D) It enables effective stakeholder management

3. Which is an activity of the 'incident management' practice?

A) Automating service requests to the greatest degree possible
B) Performing service reviews with customers
C) Providing good-quality updates when expected
D) Assessing and prioritizing improvement opportunities

4. Which of the following statements about change authorization is CORRECT?

A) Ensuring that changes are authorized after their deployment is done by the change authority
B) The technician making an emergency change can authorize such changes
C) The change type and model is the basis for assigning the change authority
D) Every time a standard change is requested a change authority is assigned

5. Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other

A) 1 and 4
B) 3 and 4
C) 1 and 2
D) 2 and 3

Solutions: