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HP HP2-I17 Exam Syllabus Topics:

HP Selling HP Printing Hardware 2020 Sample Questions:

Question 1

An SMB customer has been printing in mono but is considering switching to color printing. With which trend does this change in thinking correspond?

A. consolidation of IT tools
B. shift to As-a-Service
C. digitizing paper-based processes
D. a demand for multi-functional printers (MFPs)

Question 2

You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)

A. Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?
B. How do you manage the deployment and configuration of your printers?
C. Is cost or performance more important when deciding to repair or replace old equipment?
D. Do you currently have a sustainabitity policy in place and can you meet your goals?

Question 3

Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?

A. Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
B. Care Pack services must be purchased during the life of the warranty on the product.
C. Post-Warranty Care Pack services are available in one- and two-year increments.
D. Care Pack services can only be purchased for printers that pass inspection by HP security advisors.

Solutions: